Delivery & Refund Policy

Last Updated: 27th Nov 2025

At LenosHub, speed and quality are our hallmarks. This policy outlines how we deliver your digital assets and our approach to refunds.

1. Delivery Policy

1.1 Method of Delivery All services are digital. Delivery methods include:

• Source Code: Git repository access (GitHub/GitLab) or Zip file download.
• Deployment: Live deployment to your specified server or cloud provider (AWS, DigitalOcean, Vercel, etc.).
• Documents: PDF or Notion links for technical documentation.

1.2 Timeline

• Catalog Tasks: Typically delivered within 2-3 business days.
• Custom Projects: Timelines are defined in your proposal (e.g., “MVP in 3 weeks”).
• Delays: If we anticipate a delay due to technical complexity, we will communicate this immediately.

2. Refund Policy

2.1 Cancellation Before Work Begins If you book a service and cancel before our engineers have started the setup or coding process, you are entitled to a 100% refund.

2.2 During Development Once development has commenced, resources have been allocated. Therefore, refunds are generally not offered for “change of mind.”

• Partial Refunds: If we mutually agree to stop a project midway, a pro-rata refund may be issued based on the work completed vs. total scope.

2.3 Failure to Deliver If LenosHub fails to deliver the functional software as described in the agreed scope (and cannot fix it within a reasonable revision period), you are entitled to a full or partial refund depending on the severity of the issue.

2.4 Bugs & Fixes We provide a standard 30-day warranty on all code. If you find a bug in our logic within 30 days of handover, we will fix it for free. This does not cover issues caused by third-party API changes or hosting environment updates.

3. Contact for Refunds

To request a refund or discuss a delivery issue, please email:

Email: contact@lenoshub.com